Reversing a rapid increase in programmatic costs, the University has cut $2 million — or 1.7 percent — of student service expenditures over the past two years, primarily by condensing administrative units and renegotiating procurement contracts.

Although the Office of Financial Aid faces the large responsibility to serve all students, some recently reported errors on its part extend too far beyond the pale. It is understood that this time of year, amidst the shuffle of acceptance letters and registration forms, the office faces stressful working conditions and a high volume of materials to process. But many managerial mishaps have now resurfaced, which the recently announced and commendable expansions to students’ financial aid packets cannot fix.